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Frequently asked questions (IELTS)

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The registration process

IDP: IELTS Australia offers over 200 test locations in 50 countries. Find a test centre near you. IELTS is available on 48 fixed dates a year – up to four times a month on Thursdays and Saturdays, depending on local demand. Click here for a list of test dates then contact a test centre to book your test.
The Academic and General Training tests are the same cost. To find out the test fee for your country in your local currency, contact your nearest test centre .
Please contact the test centre where you booked your test. If you postpone or cancel your application more than five (5) weeks before the test date, you will receive a refund minus an administration charge.

If you postpone or cancel within five (5) weeks of the test date, you will be charged the full fee unless you have a serious medical reason.

If you provide a medical certificate within five (5) days of the test date, you will receive a refund minus the local administrative cost.
If you are away on the test day with no prior notice, you will lose your full fee. However, if you are unable to attend due to a serious medical condition and provide a medical certificate within 5 days of the test date, you will receive a refund minus the local administrative cost.

Frequently asked questions about test results

IELTS uses a 9-band scoring system to measure and report test scores in a consistent manner. You receive individual band scores for Listening, Reading, Writing and Speaking and an Overall Band Score on a band scale from one to nine.
For most people, there is a different band score achieved for each skill and it is both common and completely normal to have a difference of up to two bands between skills. This occurs regardless of the language being tested and the type of language test taken. Listening and Speaking are the strongest skills for the majority of people.
There is no pass or fail in IELTS. Scores are graded on the 9-band system. Each educational institution or organisation sets its own level of IELTS scores to meet its individual requirements.
It is quite normal for people to score higher on their second sitting because they are more familiar with the time allowed for each section, the Reading answer sheet and the number of words required for the Writing tasks. These are small factors that can lead to score improvement from the first time an IELTS test is taken to the second time the test is taken.
Your Test Report Form will be available to you 13 calendar days after your test date. You will only receive one copy of your Test Report Form, unless you are applying to Citizenship and Immigration Canada (CIC), or United Kingdom Visas and Immigration (UKVI) – in this case, you can receive two.
You will only receive one copy of your Test Report Form – unless you are applying to Citizenship and Immigration Canada (CIC) or United Kingdom Visas and Immigration (UKVI) – in this case, you can receive two.

Up to five (5) copies of your TRF will be posted to the relevant institution(s) you have listed on your IELTS application form. Regular postage is free of charge. Charges for courier services and/or overseas postage will be passed onto you.

Additional TRFs beyond these five can be requested from the test centre which issued the TRF. Please note, an administration fee may be charged for additional TRFs. If you have lost your TRF, please contact the test centre which issued your TRF.
At any time within two years of sitting the test, you can apply to your test centre for up to five additional copies of your original test report form. These copies will NOT be sent to you, but can be sent to universities, embassies, consulates etc. on your behalf. You will only ever receive ONE personal copy of your Test Report Form.

If the test centre where you took your test has closed we can still send a copy of your Test Report Form to any receiving organisation for the first two years after your test. If you have not done so, please check the test centre search to make sure that your centre has been closed. To request a Test Report Form you will need to complete an application form for additional TRFs. It is very important that you complete your family and given names exactly as they appear on your identification document. Submit the form by clicking the Submit button at the end of the form.

Include a scanned copy of the passport or identification document that you used when you sat the test (this is done after you click the submit button on the application form).
There is no limit on sitting the test. However, IELTS recommends you undertake additional study and careful preparation before taking the test again. Some test centres offer preparatory courses and language classes. Contact your local test centre for more information.
You can apply for a remark (called an Enquiry on Results) at your test centre within six weeks of the test date. You must pay an enquiry fee, which is fully refunded if your band score changes. Note that IELTS Examiners and markers follow strict assessment guidelines and are regularly monitored. The IELTS testing process has the highest quality control procedures.

Frequently asked questions about test day

Test rules and guidelines can be found on the Notice to Candidates provided in the IELTS Application Form. You are also advised to read the Information for Candidates booklet carefully so that you understand the test format and know what to expect on test day.
The Listening, Reading and Writing components of the test are always completed immediately after each other and with no break. Depending on the test centre, you may also sit the Speaking test on the same day, or it may be scheduled up to 7 days either before or after the test date. Speak to the test centre before you book your test to confirm their arrangements.
The test centre may offer you a test on the next available test date.
Only pens, pencils and erasers. You must bring the valid passport/national identity card you used on the IELTS Application Form with you to the test.

You must leave everything else outside the examination room. Mobile phones and pagers must be switched off and placed with personal belongings in the area designated by the supervisor. If you do not switch off your phone/pager or if you keep it with you, you will be disqualified.
The Listening, Reading and Writing tests must be completed on the same day. The order in which these tests are taken may vary. Depending on the test centre, the Speaking test may be taken up to 7 days either before or after the test date.
The Speaking test is a discussion with a certified and highly qualified IELTS Examiner. The Speaking test is made up of three sections. It is recorded on an audio cassette or a digital recorder.
You must bring the same identification documents (ID) you supplied on your IELTS Application Form and continue to use the same ID for each part of the test. Your ID will be checked before you enter the interview room.
As IELTS is an international test, a variety of English accents are used in both of these tests.
Typically pencil has always been recommended for the IELTS Listening and Reading of test.

In many test centres, we now also require the Writing test to be completed in pencil. This is because gradually, all of our test centres are upgrading to new scanners. These particular scanners work best with a pencil as there is no risk of your answers smudging (whereas there is with pen/ink). These test centres are also using answers sheets with a slightly updated designs.

We would like to emphasise that no changes have been made to the test format, content, or marking standards. This is simply an operational change. It is also important to note that if you forget to bring a pencil, the test centre staff can provide a pencil for you.
Yes. The IELTS Examiner will not see your question paper.
Yes, you can use all capital letters in the IELTS Reading and Listening components and also in the Writing component.
It is vital to fulfil the Writing task, especially Task 2, in order to demonstrate your skills. Writing Task 2 is worth twice as many marks as Task 1. 25 percent of the Writing score for Task 2 (GT and Academic) is based on the completeness of the response. Make sure you respond to all parts of the task. This criterion is referred to as “Task Response”. If all parts of the Writing Task 2 are addressed, a person will score band 6 or higher for this quarter of their Task 2 score. If the task is not fully addressed, an examiner must award less than band 6 for this criterion. So responding to every individual part of a Writing task is very important.

The remaining 75 percent of the score for Task 2 in Writing is based on vocabulary, accurate grammar and the structure and linking of ideas. Read the assessment criteria used for Academic and General Training writing tests carefully before your test day.

Frequently asked questions (PTE Academic)

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Who can take PTE Academic?

No. PTE Academic is a test of your English ability. The test covers a range of subjects, but you are not being tested on these subjects.
You do not need any special computer skills. To familiarize yourself with the test we suggest you:

– Review the test preparation resources.

– We recommend taking one of our Scored Practice Tests to get used to the timing and moving through each type of question.

PTE Academic is taken using a QWERTY keyboard, where the letters on the top line spell out ‘QWERTY’. IF you are not used to this type of keyboard, it may help to practice with one before you take the test.
You must be at least 16 years old. If you are 16 or 17 years old, you must provide a signed parental consent form before taking the test. Complete the form, then follow the instructions printed on it to send it to us.
No. You can take it at any of our test centers around the world. Make sure you check what type of ID you have to use. Refer to the Acceptable ID policy. If you are outside your home country, you will probably be asked to show your passport at the test center.
You can take PTE Academic as many times as you like.You must wait to receive your scores before you can book your next test.
English speaking country?

of English representing over 100 different native languages.
No. You can take it at any of our test centers around the world. Make sure you check what type of ID you have to use. Refer to the Acceptable ID policy. If you are outside your home country, you will probably be asked to show your passport at the test center.


Important: Please ensure your name on your ID matches your PTE-A registration name, otherwise you may not be permitted to enter the exam.

If you don’t have a Pearson account:
Go to read all the information on the page. In order to book your PTE Academic test, you will need to complete the following:

  1. Click ‘Sign in Now’ & enter your details. Once you have successfully logged in, click ‘PTE-A: Pearson Test of English Academic’ under Exam Catalogue.
  2. Select ‘Schedule Exams’ on the right hand side.
  3. Provide answers to all the required questions then click ‘Next’
  4. Select your desired location and click ‘Next’. Search for available dates and times.
  5. Once you have confirmed your location, date & time you will be asked to review your booking information and proceed to checkout.
  6. Confirm all the details and make full payment to secure your booking.
  7. Once you have completed your booking you will receive an email confirmation. The email will contain details on test center location, directions of how to get there and a few points to remember on the test day.

For both cases ensure you have read the ID policy on the following page and that your ID is valid at the time of registration and on the day of the test.

All test takers requesting accommodations are required to schedule their appointment via the Pearson Customer Service call center (contact details and hours of operation can be found in the Contact us section of the test taker Handbook). This enables us to ensure that the correct assistance is provided.

Test takers may request certain minor alterations at the test center where they intend to take the test. Available accommodations may include: access for wheelchairs, and adjustable chairs or desks. These accommodations do not require approval prior to booking, but test takers must schedule through the Pearson Customer Service call center to ensure that the request can be met. The Customer Service team will schedule your appointment over the telephone and send you a confirmation email.

In addition to these accommodations, the use of comfort aids is allowed without prior approval from Pearson. Examples of comfort aids that do not require approval include eyeglasses, hearing aids, a pillow for supporting a broken limb, neck braces or collars. If you are unsure whether you require approval for your comfort aid, please contact Pearson Customer Service.

  • To request an accommodation please contact customer service in your region to discuss your requirements.
    In some cases you may be asked to complete and return an accommodations request form:

Accommodations Request Form

You should complete the form and return a scanned copy via email to

Depending on the nature of your request, it may take up to 4 weeks to process your application. Therefore, please ensure that you leave sufficient time before the date on which you would like to take the test. Please refer to page 7 of the test taker handbook.


No. You can use a card that is registered in a different name (e.g. a parent’s credit card.)
No. You can register for the test online or by phone through our call centers. Contact the customer service team in your region.
Enter your given name into the family name field. Enter a period/full stop (.) in the given name field.
Enter as much of your name as you can. Then contact us so we know there will be a difference between the name you register with and the name on your ID.
You will not be allowed to take the test and you will lose your test fee. If you made a mistake when registering, please contact us before your test day. We will do what we can to help.
No. You can take it at any of our test centers around the world. Make sure you check what type of ID you have to use. Pg. 10 of the Test Taker Handbook provides advice on acceptable form of ID.

If you are outside your home country, you will probably be asked to show your passport at the test center.

On test day

At least 30 minutes before the start of your test. This gives you plenty of time to check in and pass security.

We will check the ID you bring with you. We also take your photo, a palm vein scan and a digital signature.

You should show your passport when arriving at the test center,If you do not have a passport you should check the ID requirements.

Palm vein recognition scans the veins inside your hand to create a digital template that represents your palm vein pattern. Everyone’s veins are different, just like a fingerprint; this allows us to check your identity. To use the palm vein scanner, you simply hold your hand in place above the scanner for a few seconds. The scanner uses a near-infrared light source, similar to a remote control – and you never touch the sensor.

Raise your hand and tell the test administrator. They will do whatever they can to help and will ensure the problem is recorded and reported.Make sure you tell the test administrator about any problems you feel affect your ability to complete the test. Without their record of the problem, it is very hard for us to trace these issues later on.

You can correct multiple-choice responses (click again to deselect your answer) and typed responses (use the cut, copy and paste options)However, you must correct mistakes before moving on to the next item. You cannot re-record any spoken responses. The microphone will switch off automatically if you are silent for more than 3 seconds during an answer.

Frequently asked questions (Spoken English)

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Spoken English

These courses are designed to improve the English speaking of language learners.
The focus is laid on functional grammar and various classroom activities in the form of individual, pair and group. These are conducted to enhance the speaking skills.
We have in house developed Spoken English workbook and English Grammar Rule Book. These books are a useful resource for English Language learners.
Our expertise, in the field of language teaching, made us evolve our own methodology. Our courses are meticulously designed which cater to the individual needs of language learners, of different levels. By joining our spoken English courses, you can become fluent in its usage.
By following the strategies and techniques taught in our classes, you will become confident in English Speaking, by the end of the course.

Spoken English

You can join our Holiday English course. It is designed for school and college students to improve their English, during their school and college vacations. Theses crash courses are offered during summer, autumn and winter vacations.
We keep receiving this question all the time, and it’s so general that it’s kind of hard to give a short and thorough answer to it, but you can improve it by practicing more and more, by reading English articles to understand the structure of complex sentences.
Well, first of all let me point out the obvious pitfall in this approach – if you’re setting yourself up against native speakers, there’s a big chance you’ll keep running into fluency problems all the time simply because native speakers have been speaking English since they were toddlers, and we shouldn’t aim to reach that level! While it’s doable, it would require half your lifetime!

It’s better to stick to realistic goals, stop comparing yourself with others, developing your potential to its full and find comfort in the knowledge that your English is unique – it’s YOURS, and it doesn’t matter if you can’t be as fluent as a native English speaker.

So, I warmly suggest doing the following things, and you may just become as fluent as a native speaker: Engage in as much English conversations as possible: if you haven’t got opportunities for communication – make a habit to speak with yourself as often as possible in English; stop translating in your head while speaking and develop the habit of thinking in English;jot down any phrases, sayings and new words you may hear on a daily basis, repeat them, and make the point to use the in your spoken English practice;find yourself some hobby or some occupation to improve your fluency through those activities.
Our Business / Professional English course aims to develop oral and written communication skills of business men and professionals. The course teaches to write memos, minutes of the meetings, project reports, placing orders, asking for quotations, presentation skills, computer skills etc.
Boost Your English provides English environment. Members of it meet at regular intervals. In a comfortable set up they read, watch and discuss together. This environment helps them to relax and learn new things. They improve their level of English.

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