Frequently asked questions (IELTS)
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The registration process
If you postpone or cancel within five (5) weeks of the test date, you will be charged the full fee unless you have a serious medical reason.
If you provide a medical certificate within five (5) days of the test date, you will receive a refund minus the local administrative cost.
Frequently asked questions about test results
Up to five (5) copies of your TRF will be posted to the relevant institution(s) you have listed on your IELTS application form. Regular postage is free of charge. Charges for courier services and/or overseas postage will be passed onto you.
Additional TRFs beyond these five can be requested from the test centre which issued the TRF. Please note, an administration fee may be charged for additional TRFs. If you have lost your TRF, please contact the test centre which issued your TRF.
If the test centre where you took your test has closed we can still send a copy of your Test Report Form to any receiving organisation for the first two years after your test. If you have not done so, please check the test centre search to make sure that your centre has been closed. To request a Test Report Form you will need to complete an application form for additional TRFs. It is very important that you complete your family and given names exactly as they appear on your identification document. Submit the form by clicking the Submit button at the end of the form.
Include a scanned copy of the passport or identification document that you used when you sat the test (this is done after you click the submit button on the application form).
Frequently asked questions about test day
You must leave everything else outside the examination room. Mobile phones and pagers must be switched off and placed with personal belongings in the area designated by the supervisor. If you do not switch off your phone/pager or if you keep it with you, you will be disqualified.
In many test centres, we now also require the Writing test to be completed in pencil. This is because gradually, all of our test centres are upgrading to new scanners. These particular scanners work best with a pencil as there is no risk of your answers smudging (whereas there is with pen/ink). These test centres are also using answers sheets with a slightly updated designs.
We would like to emphasise that no changes have been made to the test format, content, or marking standards. This is simply an operational change. It is also important to note that if you forget to bring a pencil, the test centre staff can provide a pencil for you.
The remaining 75 percent of the score for Task 2 in Writing is based on vocabulary, accurate grammar and the structure and linking of ideas. Read the assessment criteria used for Academic and General Training writing tests carefully before your test day.
Frequently asked questions (PTE Academic)
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Who can take PTE Academic?
– Review the test preparation resources.
– We recommend taking one of our Scored Practice Tests to get used to the timing and moving through each type of question.
PTE Academic is taken using a QWERTY keyboard, where the letters on the top line spell out ‘QWERTY’. IF you are not used to this type of keyboard, it may help to practice with one before you take the test.
of English representing over 100 different native languages.
Important: Please ensure your name on your ID matches your PTE-A registration name, otherwise you may not be permitted to enter the exam.
If you don’t have a Pearson account:
Go to http://pearsonpte.com/book-now/ read all the information on the page. In order to book your PTE Academic test, you will need to complete the following:
- Click ‘Sign in Now’ & enter your details. Once you have successfully logged in, click ‘PTE-A: Pearson Test of English Academic’ under Exam Catalogue.
- Select ‘Schedule Exams’ on the right hand side.
- Provide answers to all the required questions then click ‘Next’
- Select your desired location and click ‘Next’. Search for available dates and times.
- Once you have confirmed your location, date & time you will be asked to review your booking information and proceed to checkout.
- Confirm all the details and make full payment to secure your booking.
- Once you have completed your booking you will receive an email confirmation. The email will contain details on test center location, directions of how to get there and a few points to remember on the test day.
For both cases ensure you have read the ID policy on the following page www.pearsonpte.com/acceptable-id/ and that your ID is valid at the time of registration and on the day of the test.
All test takers requesting accommodations are required to schedule their appointment via the Pearson Customer Service call center (contact details and hours of operation can be found in the Contact us section of the test taker Handbook). This enables us to ensure that the correct assistance is provided.
Test takers may request certain minor alterations at the test center where they intend to take the test. Available accommodations may include: access for wheelchairs, and adjustable chairs or desks. These accommodations do not require approval prior to booking, but test takers must schedule through the Pearson Customer Service call center to ensure that the request can be met. The Customer Service team will schedule your appointment over the telephone and send you a confirmation email.
In addition to these accommodations, the use of comfort aids is allowed without prior approval from Pearson. Examples of comfort aids that do not require approval include eyeglasses, hearing aids, a pillow for supporting a broken limb, neck braces or collars. If you are unsure whether you require approval for your comfort aid, please contact Pearson Customer Service.
- To request an accommodation please contact customer service in your region to discuss your requirements.
In some cases you may be asked to complete and return an accommodations request form:
You should complete the form and return a scanned copy via email to email@example.com
Depending on the nature of your request, it may take up to 4 weeks to process your application. Therefore, please ensure that you leave sufficient time before the date on which you would like to take the test. Please refer to page 7 of the test taker handbook.
If you are outside your home country, you will probably be asked to show your passport at the test center.
On test day
At least 30 minutes before the start of your test. This gives you plenty of time to check in and pass security.
We will check the ID you bring with you. We also take your photo, a palm vein scan and a digital signature.
Palm vein recognition scans the veins inside your hand to create a digital template that represents your palm vein pattern. Everyone’s veins are different, just like a fingerprint; this allows us to check your identity. To use the palm vein scanner, you simply hold your hand in place above the scanner for a few seconds. The scanner uses a near-infrared light source, similar to a remote control – and you never touch the sensor.
Raise your hand and tell the test administrator. They will do whatever they can to help and will ensure the problem is recorded and reported.Make sure you tell the test administrator about any problems you feel affect your ability to complete the test. Without their record of the problem, it is very hard for us to trace these issues later on.
You can correct multiple-choice responses (click again to deselect your answer) and typed responses (use the cut, copy and paste options)However, you must correct mistakes before moving on to the next item. You cannot re-record any spoken responses. The microphone will switch off automatically if you are silent for more than 3 seconds during an answer.
Frequently asked questions (Spoken English)
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It’s better to stick to realistic goals, stop comparing yourself with others, developing your potential to its full and find comfort in the knowledge that your English is unique – it’s YOURS, and it doesn’t matter if you can’t be as fluent as a native English speaker.
So, I warmly suggest doing the following things, and you may just become as fluent as a native speaker: Engage in as much English conversations as possible: if you haven’t got opportunities for communication – make a habit to speak with yourself as often as possible in English; stop translating in your head while speaking and develop the habit of thinking in English;jot down any phrases, sayings and new words you may hear on a daily basis, repeat them, and make the point to use the in your spoken English practice;find yourself some hobby or some occupation to improve your fluency through those activities.